|
Harmony Business Connections
| |
|
Is your staff getting the message across effectively? Communications Skills. ** Module 1. Basic Skills / Theory. Module 2. Advanced Skills /Theory. For: Anyone who needs to communicate and interact effectively with clients, customers, colleagues, and counterparts. Are your presentations effective? Presenting (and media) Skills. ** Module 1. Basic Skills /Theory. Module 2. Advanced Coaching. For: Anyone who needs to present to an audience between 2 and 2000 in a formal, informal or media situation. Do your Customers recommend your Company to their friends? Customer Care. * Strategies and Techniques for “Putting the Customer First” and producing, happy service providers & receivers. For: Anyone who needs to deal with internal & external customers. Are you selling effectively and keeping your Customers for life? Sales Skills ** Module 1. Basic Sales Techniques. Module 2. Negotiating Skills. For: Anyone involved in all types of selling. Are your Managers keeping your people happy and motivated? Management Communications Skills. * Use of Tact and Diplomacy-Anger Management-Troubleshooting. Dealing with problem people-Team Leading Skills. For: Anyone who leads a team or manages subordinates. How effective is your telephone reception and does it reflect the true calibre of your Company? Telephone Techniques. * Techniques for effective call management-making and receiving. Voice Control, Rapport and Relationship Building. For: Anyone using the telephone as a tool in the workplace. Are all of your staff reaching their full potential and making a Corporate contribution? Personal Development. * Confidence Building, Creative Thinking and Life Coaching. For: Employees at all levels –as part of Personal Development. Are all your team members happy and effective? Team Building. Techniques for achieving synergy through(out) the team. Capitalising on individual strengths. Problem solving through Team Dynamics. For: Everyone working in an actual or virtual team, at any level.. How well does your Company perform across cultures? Cross-Cultural Communication. Module 1. Culture Shock. Module 2. Managing multicultural teams. Skills and Techniques for cultural awareness. For: a). Any non-British nationals working & living in the U.K. b). Anyone leading or working in a multi-cultural team. Are your customers sometimes difficult? Dealing with Difficult Customers A Workshop for anyone in a customer facing position. Topics covered: Communication Skills & Negotiating skills in difficult circumstances. Tact and Diplomacy. Diffusing Aggression: non-verbal tricks. Client Psychology. The art of Empathy. Using extensive role-play and simulations. All our workshops and courses are: Interactive. Participative. Practical. Tailor-made. Focused on Feedback. “Need to Know” not “Nice to Know”. Fun. Most workshops are run by at least TWO trainers. Our established pattern of operation: In line with our “results driven policy” we do not offer any of our Services for the sake of those Services alone. The Training and Recruitment skills that we impart must have a positive benefit to the client. To this end, we offer the following range of facilities, provided by experienced personnel, to ensure that our clients also have the same positive attitude toward their future, their expansion opportunities and their competitive issues. |